Tata Elxsi’s On-Site Maintenance Field Support Services (FSS) delivers a variety of IT support activities to enterprises and end users owing to its talented resource pool. We have been known for our consistent and on-time value added support services delivery, providing remote and on-site field support.
Our service offerings include:
- Hardware Maintenance: High Performance Computing (HPC), Servers, Storage, Networking,Workstations, Desktops, Laptops, etc.
- Software Support: Operating Systems Support, Firmware Support for storage and networking devices
- Server & Storage Support: 24x7x365 support for Install and Break Fix Support
- Client Systems Support: 24x7x365 support for Laptops, Desktops & Tablets
- SLA: SBD,NBD, 2BD, 5x8, 5x12, 6x8, 6x12, 7x8, 7x12 or 7x24 coverage
- Issue resolution 2 hour, 4 hour, 8 hour, NBD, 2BD
- Dedicated or dispatched resource models depending on requirements