IVR data analysis and correlation with live network

Challenge

• Un-centralized and unstructured data, making it difficult to be used immediately
• IVR data capture and text conversion
• Network data
• Device log data
• Installation and de-installation history
• Transactional data

Solution

• Data brought in from different sources for all customers and built an AI model using 100s of parameters
• Text analytics for identifying key (top 5 issues) and integration with machine learning toolbox which analyzes diagnostic log data

Benefits

• Identification of Top 5 issues - no video, connectivity issues, device unresponsive, frequent reboot, picture quality issues
• Insight generation for backend analysis and root-cause identification